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Welcome to the Open Arms Policy Hub

The Open Arms Policy Hub contains all policy, procedure and instruction documents relating to Open Arms services.

Use it to find information that you need, like eligibility criteria, risk management, official travel policies, or billing procedures.


Open Arms is part of the Department of Veterans’ Affairs (DVA) and is governed by their policies and procedures.

While Open Arms maintains a separation from DVA in terms of its provision of clinical support services and confidentiality in the management of client information,

its policies and associated instructions are exercised in alignment with DVA policy.


To start,  you might want to:

Search the Hub using our pre-defined keywords, or enter your own in the Search field below.

Search Tip: Use  Ctrl-F  to search for keywords on a specific page.

Browse the Useful Links section below for added content.

Check the Recently Updated Pages  to find out the latest changes to policies and procedures.



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