Welcome to the Open Arms Policy Hub
The Open Arms Policy Hub contains all policy, procedure and instruction documents relating to Open Arms services.
Use it to find information that you need, like eligibility criteria, risk management, official travel policies, or billing procedures.
Open Arms is part of the Department of Veterans’ Affairs (DVA) and is governed by their policies and procedures.
While Open Arms maintains a separation from DVA in terms of its provision of clinical support services and confidentiality in the management of client information,
its policies and associated instructions are exercised in alignment with DVA policy.
To start, you might want to:
Search the Hub using the Search field below.
Search Tip: Use Ctrl-F to search for keywords on a specific page.
Group Program Facilitator Training ResourcesSTREAM Training Video Link – Internal Staff YouTube Training Video Link – Group Program Facilitators |
Client Management System – VERA Introduction |
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Accessing the Participant Intake Assessment |
Part A Individual Participant Screening Assessment |
Group Session Progress Notes |
Part B Individual Participant Report |
Group Program Report |
Entering an Outcome Assessment |
Marking Attendance |
Uploading Documents |
Sending a Service File Message |