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Image ModifiedThe core Open Arms business has been significantly impacted in the context of COVID-19 social distancing and potential lockdowns. The ability for Open Arms counsellors to provide face-to-face support to their clients is becoming increasingly limited. Open Arms' current COVID-19 business continuity planning necessitates a rapid response employing innovative approaches to current service delivery platforms. 

Note
titleLatest COVID-19 News

Blog Posts
sortcreation
time24h
reversetrue
contentexcerpts

Info
titleCentre-based Clinician Information

Telehealth for Mental Health Professionals

View filenameClinical Videoconferencing in Telehealth


Note
titleLatest COVID-19 News

Blog Posts
sortcreation
time30d
reversetrue



Info
titleOpen Arms Internal Staff


Info
iconfalse
titleWork from Home Activities

There may be occasions when a staff member’s ability to carry out their usual work activities is limited under Working From Home (WFH) conditions. On such occasions, the Open Arms -WFH Activities List contains a range of ideas for activities that staff can do. The list is located at TRIM Record Number 20212414E and covers a range of staff roles and tasks. It also contains details about the activities, how to action and where to seek further information. Before engaging in any of the WFH Activities, staff must first seek advice and approval from their line manager.

Managing the psychological impacts of staff in quarantine or home isolation

View file
nameManaging the Psychological Impacts of Quarantine or Home Isolation.pdf
height250

Open Arms Weekly Work Plan  |  Open Arms Working from Home Agreement

View file
nameOpen Arms Weekly Work Plan.docx
height250
View file
nameOpen Arms Working From Home Agreement.docx
height250

Improving the Security of Online Meetings - a guide for Open Arms Employees

View file
nameImproving Security of Online Meetings.pdf
height250



Info
titleSetting Up Your GovTeams Account


View file
nameGov Teams Account Creation.pdf
height250
View file
nameMS Teams Installation Task Card.pdf
height250



Info
iconfalse
titleDVA ICT Pandemic Support - User Guide

If you are experiencing a general ICT issue while working from home, please follow the steps outlined below to seek support:

1.  At first instance, call the Services Australia Staff Emergency Information Line on 1800 155 093. If the issue you are experiencing is reported on the IVR as a known issue, please continue to call periodically for updates. If the issue is not known (not reported on the IVR), please go to step 2. 

2.  Access mySupport via the intranet and use the search function to find any relevant articles to assist you in resolving your issue. If there are no relevant articles, please raise a new mySupport request. If your request is not urgent, you can check the status by logging on to mySupport periodically and clicking ‘my requests’.

If your request is urgent / critical to your role, please contact the Incident and Escalation Support team on 02 6298 6424.

View file
namePandemic Response - ICT Issues internal guidelines.pdf
height250

Mobile RSA Token - Remote Access Instruction Guides

View file
nameDVA Mobile RSA - Remote Access - QR CODE - Apple v2.pdf
height250
View file
nameDVA Mobile RSA - Remote Access - QR CODE - Android v2.pdf
height250



Online Service Delivery


Image Added


Info
titleOpen Arms - Online Video Counselling & Support (OVC&S) - Instructions and Guidelines
View file
nameOpen Arms - Online Video Counselling and Support Instruction.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Client Instructions.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Client Information.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Staff Checklist.pdf
height250
View file
nameOpen Arms - Brief Notes on using OVC&S Apps.pdf
height250


Info
titleOVC&S - Setup


View file
nameTaskcard A - Creating an Open Arms Zoom ID.pdf
height250
View file
nameTaskcard B – Creating an Open Arms specific Skype ID.pdf
height250
View file
nameTaskcard C - Creating an Open Arms Gmail Account.pdf
height250
  
View file
nameTaskcard D - Logging into a Zoom Account and Running Zoom in DVA Chrome Browser.pdf
height250
View file
nameFAQ - OVC&S Tools.pdf
height250



Info
titleOVC&S - Consent Forms


View file
nameOpen Arms - Online Video Counselling and Support - Consent Form.pdf
height250
View file
nameD9327 0819 FSUR B1.pdf
height250

Tip
titleTip

The full suite of Open Arms Consent Forms is available in VERA.



Info
iconfalse

OVC&S - Treatment/Sessions Frequently Asked Questions
Document: as at 24 April 2020

View file
nameOVC&S - Frequently Asked Questions.pdf
height250



Note
titleProfessional Development Opportunities

Webinar: Beyond prevention, which active interventions, at scale will flatten the mental health and suicide curve post-COVID-19

View file
nameBeyond prevention webinar advert_13 May 2020.pdf
height250
View file
nameUSYD_NCPHN.pdf
height250

Sensorimotor Psychotherapy from a Distance

View file
nameSensorimotor Psychotherapy from a Distance.pdf
height250

Connect 2020: A mental health and suicide prevention webinar series

View file
nameYou're Invited - Connect 2020 webinar.pdf
height250


Open Arms Webinar: Safe and Ethical Delivery of Counselling Services online

** Recorded Webinars & Handouts

View file
nameWebinar Pt1 Online Counselling Delivery.mp4
height150
View file
nameWebinar Pt2 Online Counselling Delivery.mp4
height150

View file
nameHandouts PART1 Open Arms webinar online delivery.pdf
height250
View file
nameHandouts PART2 Open Arms webinar online delivery.pdf
height250


Info
iconfalse
titleHealthdirect

View file
nameHealthdirect Implementation Info.ppsx
height150
View file
nameHealthdirect Clinician Taskcard.pdf
height250
View file
nameHealthdirect Waiting Area Dashboard.pdf
height250
View file
nameHealthdirect Troubleshooting for Clinicians.pdf
height250
View file
nameHealthdirect Video Call Screen.pdf
height250

Healthdirect How to Video – Clinician:

https://bcove.video/2MQoaxa


Healthdirect How to Video - Client

https://bcove.video/3cZQnLm


Healthdirect Information Webinar:

Please click below for the webinar video:

View file
nameHealthdirect Information Webinar.mp4
height150


Please click below for the Healthdirect webinar training session:

https://register.gotowebinar.com/recording/1388844120344525059


Video Call Client Task Card

View file
nameVideo Call Client Task Card.pdf
height250



Info
iconfalse
titleCrisis Support Services Directory

View file
nameNATIONAL Crisis Support Services Directory.pdf
height250
View file
nameACT Crisis Support Services Directory.pdf
height250
View file
nameNQLD Crisis Support Services Directory.pdf
height250
View file
nameNSW Crisis Support Services Directory.pdf
height250
View file
nameNT Crisis Support Services Directory.pdf
height250
View file
nameSA Crisis Support Services Directory.pdf
height250
View file
nameSQLD Crisis Support Services Directory.pdf
height250
View file
nameTAS Crisis Support Services Directory.pdf
height250
View file
nameWA Crisis Support Services Directory.pdf
height250



Useful Links

Image Added


Tip
titleQuick search for content within documents or items in this space

Livesearch
sizelarge
additionalpage excerpt


Link Description

ANZAC Centre - Practitioner Support ServiceThis free, nation-wide service provides expert multidisciplinary support and guidance to health practitioners working with Australian veterans with mental health problems
Coronavirus Disease (COVID-19)DVA intranet page covering HR issues and COVID-19 
DVA Intranet DVA Intranet website page
Gmail Account Registration GuideSupport material for Gmail account registration
ICT – Pandemic ResponseInformation for Open Arms internal staff regarding COVID-19 and ICT 
Open Arms Website Veterans & Families Counselling 
Policy

<Currently under construction>

This is a specific link to certain policies that are relevant to Open Arms COVID-19 response. 

Safe Work AustraliaSafe Work Australia COVID-19 Resource kit working environment
Skype SupportSupport material for using Skye
VERAClient Management System (CMS) production site
VERA Task CardsThese are quick reference guides for using the Open Arms Client Management System (CMS) called VERA. The material is referenced from the Knowledge Base - VERA confluence space.
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Zoom Video TutorialsSupport for Zoom video tutorials


Info
titleOutreach Program Clinician Information

Outreach Program Newsletter

View file
nameJuly Newsletter.pdf
height250
View file
nameOpen Arms Newsletter - Outreach Program - May 2020.pdf
height250
View file
nameOutreach Program Newsletter - April 2020.pdf
height250
View file
nameOutreach Program Newsletter - March 2020.pdf
height250
View file
nameOutreach Program Newsletter - January 2020.pdf
height250






Professional Support Tools & Training

Telehealth for Mental Health Professionals

View file
nameClinical Videoconferencing in Telehealth.pdf
height250

Treatment for Anxiety and Depression

View file
nameTreatment for Anxiety and Depression via Clinical Videoconferencing.pdf
height250

Training Opportunities

DateSession DescriptionPlatform

 

  •  Intensive Group 1 Part 1
Equipment you what you need for quality deliveryZoom Meeting

 

  •  Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  •  Intensive Group 2 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  •  Intensive Group 1 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  •  Intensive Group 2 Part 1
Equipment - what you need for quality deliveryZoom Meeting

 

  •  Intensive Group 1 Part 3
Ethical considerations & risk mitigation
 Zoom Meeting

 

  •  Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  •  Intensive Group 2 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  •  Intensive Group 1 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  •  Intensive Group 2 Part 3
 Ethical considerations & risk mitigationZoom MeetingService Delivery Support
Image Removed Info
titleVideo Counselling Task Cards
View filename20228727E Taskcard B – Creating an Open Arms specific Skype ID - DRAFT

MGH Psychiatry Guide to Mental Health Resources for COVID-19

View file
nameMGH Psychiatry Guide to Mental Health Resources for COVID-19.pdf
height250

APS Tips for Coping with COVID-19

View file
nameAPS - Maintaining your mental health during social isolation.pdf
height250
View file
nameAPS - Tips for coping with coronavirus anxiety.pdf
height250

Black Dog Institute

View file
nameBDI_managing-your-mental-health-at-home_covid-19.pdf
height250
View file
nameBDI_reassuring-young-people-about-the-unknown_covid-19.pdf
height250
View file
nameBDI_tips-to-manage-anxiety-during-times-of-uncertainty.pdf
height250

Flip the Clinic Digital Mental Healthcare Transcript

View file
nameflip-the-clinic_digital-mental-healthcare_transcript.pdf
height250

APS – psychological services via Telehealth

View file
nameAPS - Psychological services via Telehealth.pdf
height250





Feedback and Questions

We are always trying to improve our service.

Please let us know what we have done well and what we can do to improve this space.

For questions, enquiries and feedback please contact us at Open Arms Innovation




Info
iconfalse

Fact Sheets

Support for Veterans during COVID-19  |  Safe Work Australia - Suspected or confirmed case of COVID-19  |  Information on COVID-19 for Veterans and their families

View file
nameFact Sheet - Open Arms - Supporting the Veteran Community Through COVID-19.pdf
height250
View file
nameFact Sheet - Safe Work Australia - Suspected or Confirmed Cases COVID_19.pdf
height250
View file
nameFactsheet - Information on COVID-19 for veterans and their families.pdf
height250
View file
nameFactsheet - Coronavirus-Practitioner-self-care-tip-sheet.pdf
height250















Open Arms Support

Support TypeContact
For assistance with VERA access, logon or other system supportVERA Help Desk
If you are experiencing issues with Skype or Zoom - please see the troubleshooting tips in the Useful Links section.

If you are still having issues, please contact your Regional Coordinator for further assistance.


GENERAL HEALTH & WELLBEING

Office Stretching

Image Added





Image Added


Note
titleLatest COVID-19 News

Blog Posts
sortcreation
time30d
reversetrue



Info
titleOpen Arms Internal Staff


Info
iconfalse
titleWork from Home Activities

There may be occasions when a staff member’s ability to carry out their usual work activities is limited under Working From Home (WFH) conditions. On such occasions, the Open Arms -WFH Activities List contains a range of ideas for activities that staff can do. The list is located at TRIM Record Number 20212414E and covers a range of staff roles and tasks. It also contains details about the activities, how to action and where to seek further information. Before engaging in any of the WFH Activities, staff must first seek advice and approval from their line manager.

Managing the psychological impacts of staff in quarantine or home isolation

View file
nameManaging the Psychological Impacts of Quarantine or Home Isolation.pdf
height250

Open Arms Weekly Work Plan  |  Open Arms Working from Home Agreement

View file
nameOpen Arms Weekly Work Plan.docx
height250
View file
nameOpen Arms Working From Home Agreement.docx
height250

Improving the Security of Online Meetings - a guide for Open Arms Employees

View file
nameImproving Security of Online Meetings.pdf
height250



Info
titleSetting Up Your GovTeams Account


View file
nameGov Teams Account Creation.pdf
height250
View file
nameMS Teams Installation Task Card.pdf
height250



Info
iconfalse
titleDVA ICT Pandemic Support - User Guide

If you are experiencing a general ICT issue while working from home, please follow the steps outlined below to seek support:

1.  At first instance, call the Services Australia Staff Emergency Information Line on 1800 155 093. If the issue you are experiencing is reported on the IVR as a known issue, please continue to call periodically for updates. If the issue is not known (not reported on the IVR), please go to step 2. 

2.  Access mySupport via the intranet and use the search function to find any relevant articles to assist you in resolving your issue. If there are no relevant articles, please raise a new mySupport request. If your request is not urgent, you can check the status by logging on to mySupport periodically and clicking ‘my requests’.

If your request is urgent / critical to your role, please contact the Incident and Escalation Support team on 02 6298 6424.

View file
namePandemic Response - ICT Issues internal guidelines.pdf
height250

Mobile RSA Token - Remote Access Instruction Guides

View file
nameDVA Mobile RSA - Remote Access - QR CODE - Apple v2.pdf
height250
View file
nameDVA Mobile RSA - Remote Access - QR CODE - Android v2.pdf
height250



Online Service Delivery


Image Added


Info
titleOpen Arms - Online Video Counselling & Support (OVC&S) - Instructions and Guidelines
View file
nameOpen Arms - Online Video Counselling and Support Instruction.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Client Instructions.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Client Information.pdf
height250
View file
nameOpen Arms - Online Video Counselling and Support - Staff Checklist.pdf
height250
View file
nameOpen Arms - Brief Notes on using OVC&S Apps.pdf
height250


Info
titleOVC&S - Setup


View file
nameTaskcard A - Creating an Open Arms Zoom ID.pdf
height250
View file
name

20228743E

Taskcard

A – Creating

B – Creating an Open Arms

Zoom

specific Skype ID

- DRAFT

.pdf
height250
View file
name

20228740E

Taskcard C

– Creating

- Creating an Open Arms Gmail

account - DRAFT

Account.pdf
height250
  
View file
nameTaskcard D - Logging into a Zoom Account and Running Zoom in DVA Chrome Browser.pdf
height250
View file
nameFAQ - OVC&S Tools.pdf
height250



Info
titleOVC&S - Consent Forms


View file
nameOpen Arms - Online Video Counselling and Support - Consent Form.pdf
height250
View file
nameD9226 0819 FSUR B1D9327 0819 FSUR B1.pdf
height250

Tip
titleTip

The full suite of Open Arms Consent Forms is available in VERA.



Info
iconfalse

OVC&S - Treatment/Sessions Frequently Asked Questions
Document: as at 24 April 2020

View file
nameOVC&S - Frequently Asked Questions.pdf
height250



Note
titleProfessional Development Opportunities

Webinar: Beyond prevention, which active interventions, at scale will flatten the mental health and suicide curve post-COVID-19

View file
nameBeyond prevention webinar advert_13 May 2020.pdf
height250
View file
nameUSYD_NCPHN.pdf
height250

Sensorimotor Psychotherapy from a Distance

View file
nameSensorimotor Psychotherapy from a Distance.pdf
height250

Connect 2020: A mental health and suicide prevention webinar series

View file
nameYou're Invited - Connect 2020 webinar.pdf
height250


Open Arms Webinar: Safe and Ethical Delivery of Counselling Services online

** Recorded Webinars & Handouts

View file
nameWebinar Pt1 Online Counselling Delivery.mp4
height150
View file
nameWebinar Pt2 Online Counselling Delivery.mp4
height150

View file
nameHandouts PART1 Open Arms webinar online delivery.pdf
height250
View file
nameHandouts PART2 Open Arms webinar online delivery.pdf
height250


Info
iconfalse
titleHealthdirect

View file
nameHealthdirect Implementation Info.ppsx
height150
View file
nameHealthdirect Clinician Taskcard.pdf
height250
View file
nameHealthdirect Waiting Area Dashboard.pdf
height250
View file
nameHealthdirect Troubleshooting for Clinicians.pdf
height250
View file
nameHealthdirect Video Call Screen.pdf
height250

Healthdirect How to Video – Clinician:

https://bcove.video/2MQoaxa


Healthdirect How to Video - Client

https://bcove.video/3cZQnLm


Healthdirect Information Webinar:

Please click below for the webinar video:

View file
nameHealthdirect Information Webinar.mp4
height150


Please click below for the Healthdirect webinar training session:

https://register.gotowebinar.com/recording/1388844120344525059


Video Call Client Task Card

View file
nameVideo Call Client Task Card.pdf
height250



Info
iconfalse
titleCrisis Support Services Directory

View file
nameNATIONAL Crisis Support Services Directory.pdf
height250
View file
nameACT Crisis Support Services Directory.pdf
height250
View file
nameD9227 0819 FSUR B1NQLD Crisis Support Services Directory.pdf
height250
View file
nameNSW Crisis Support Services Directory.pdf
height250
View file
nameNT Crisis Support Services Directory.pdf
height250
View file
nameSA Crisis Support Services Directory.pdf
height250
View file
nameD9326 0819 FSUR B1SQLD Crisis Support Services Directory.pdf
height250
View file
nameD9327 0819 FSUR B1TAS Crisis Support Services Directory.pdf
height250
View file
nameD9328 0819 FSUR B1WA Crisis Support Services Directory.pdf
height250



Useful Links

Image Removed


Tip
titleQuick search for content within documents or items in this space

Livesearch
sizelarge
additionalpage excerpt


Link

Link Description

ANZAC Centre - Practitioner Support ServiceThis free, nation-wide service provides expert multidisciplinary support and guidance to health practitioners working with Australian veterans with mental health problems
Coronavirus Disease (COVID-19)DVA intranet page covering HR issues and COVID-19 
DVA Intranet DVA Intranet website page
Gmail Account Registration GuideSupport material for Gmail account registration
ICT – Pandemic ResponseInformation for Open Arms internal staff regarding COVID-19 and ICT 
Open Arms Website Veterans & Families Counselling 
Policy

<Currently under construction>

This is a specific link to certain policies that are relevant to Open Arms COVID-19 response. 

Safe Work AustraliaSafe Work Australia COVID-19 Resource kit working environment
Skype SupportSupport material for using Skye
VERAClient Management System (CMS) production site
VERA Task CardsThese are quick reference guides for using the Open Arms Client Management System (CMS) called VERA. The material is referenced from the Knowledge Base - VERA confluence space.
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Zoom Video TutorialsSupport for Zoom video tutorials


Latest OPC Newsletter

Training Opportunities

Info
titleOutreach Program Clinician Information
DateSessionDescriptionPlatform

 

  •  Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time provided
 
Zoom Webinar

 

  •  Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

Professional Support Tools

Feedback and Questions

Please send us any feedback or questions by email to Open Arms Clinical Innovation Team 

Open Arms Support

Issue TypeContactVERA issues including access, logon or system questionsClick here to log a service desk ticket or raise a requestZoom, Skype, or Gmail registration issuesClick to email Open Arms Clinical Innovation Team

Outreach Program Newsletter

View file
nameOpen Arms Newsletter - Outreach Program - May 2020.pdf
height250
View file
nameOutreach Program Newsletter - April 2020.pdf
height250
View file
nameOutreach Program Newsletter - March 2020.pdf
height250
View file
nameOutreach Program Newsletter - January 2020.pdf
height250






Professional Support Tools & Training

Telehealth for Mental Health Professionals

View file
nameClinical Videoconferencing in Telehealth.pdf
height250

Treatment for Anxiety and Depression

View file
nameTreatment for Anxiety and Depression via Clinical Videoconferencing.pdf
height250

MGH Psychiatry Guide to Mental Health Resources for COVID-19

View file
nameMGH Psychiatry Guide to Mental Health Resources for COVID-19.pdf
height250

APS Tips for Coping with COVID-19

View file
nameAPS - Maintaining your mental health during social isolation.pdf
height250
View file
nameAPS - Tips for coping with coronavirus anxiety.pdf
height250

Black Dog Institute

View file
nameBDI_managing-your-mental-health-at-home_covid-19.pdf
height250
View file
nameBDI_reassuring-young-people-about-the-unknown_covid-19.pdf
height250
View file
nameBDI_tips-to-manage-anxiety-during-times-of-uncertainty.pdf
height250

Flip the Clinic Digital Mental Healthcare Transcript

View file
nameflip-the-clinic_digital-mental-healthcare_transcript.pdf
height250

APS – psychological services via Telehealth

View file
nameAPS - Psychological services via Telehealth.pdf
height250





Feedback and Questions

We are always trying to improve our service.

Please let us know what we have done well and what we can do to improve this space.

For questions, enquiries and feedback please contact us at Open Arms Innovation




Info
iconfalse

Fact Sheets

Support for Veterans during COVID-19  |  Safe Work Australia - Suspected or confirmed case of COVID-19  |  Information on COVID-19 for Veterans and their families

View file
nameFact Sheet - Open Arms - Supporting the Veteran Community Through COVID-19.pdf
height250
View file
nameFact Sheet - Safe Work Australia - Suspected or Confirmed Cases COVID_19.pdf
height250
View file
nameFactsheet - Information on COVID-19 for veterans and their families.pdf
height250
View file
nameFactsheet - Coronavirus-Practitioner-self-care-tip-sheet.pdf
height250















Open Arms Support

Support TypeContact
For assistance with VERA access, logon or other system supportVERA Help Desk
If you are experiencing issues with Skype or Zoom - please see the troubleshooting tips in the Useful Links section.

If you are still having issues, please contact your Regional Coordinator for further assistance.


GENERAL HEALTH & WELLBEING

Office Stretching

Image Added