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1.1. This policy outlines the overarching Clinical Governance Framework for the development, delivery, monitoring and evaluation of services provided by Open Arms.
2.1. Clinical governance reflects the integrated systems, processes, leadership and culture that are at the core of providing safe, effective, accountable and person-centred care underpinned by continuous quality improvement.
2.2. Clinical governance is a key component by which Open Arms leadership and staff share responsibility and accountability to clients and the veteran community for the delivery of services that are safe, effective, integrated, high quality and continuously improving. A transparent and robust Clinical Governance Framework enhances trust and confidence in Open Arms.
2.3. Open Arms is supported by a strong workplace culture of fairness, respect and transparency, grounded in purposeful action that occurs across all levels of the organisation. Systems to support and protect a skilled, competent and proactive workforce include targeted recruitment, engagement, induction, development and retention of high-performing staff.
2.4. Open Arms recognises that client experience and participation are crucial indicators of quality and safety. Effective partnerships are essential for improving care outcomes and driving continuous quality improvement. Listening and responding to the client voice is at the centre of good clinical governance.
2.5. Open Arms supports good clinical practice through systems that support clinicians and peers to provide safe and appropriate care while working within the scope of the service. Open Arms strives to deliver person-centred, cohesive and integrated care – at all times, along the care continuum – ensuring a shared understanding of the care pathway and goals between workers and clients.
2.6. Minimising and safeguarding against clinical risk requires a structured approach to safety that is both proactive and responsive. Consistent safe practice is built on staff awareness and knowledge. It is supported by robust systems that prioritise safety. Effective systems support staff to identify and respond appropriately when things go wrong.
3.1. Open Arms maintains a commitment to ensuring every client has a positive experience.
3.2. Open Arms puts clients at the centre of care, viewing them as critical partners in the design, delivery and evaluation of services.
3.3. Open Arms delivers high quality care that is:
3.4. Open Arms maintains strong clinical engagement and leadership, whereby ownership of care processes and outcomes is promoted and practised by all staff, and staff actively participate and contribute their expertise and experience.
3.5. Open Arms empowers staff and clients through organisational culture and systems that are designed to facilitate the pursuit of safe care, and delivery that is centred on clients.
3.6. Open Arms maintains a commitment to continuous quality improvement, whereby rigorous measurement of performance and progress is benchmarked and used to manage risk and drive improvement in the quality of care.
3.7. Open Arms demonstrates clear accountability and takes ownership of actions and decision-making, including maintaining compliance with legal and reporting responsibilities, learning from errors, and accountability for decisions and behaviours.
3.8. Open Arms ensures effective planning and resource allocation so that staff have access to regular training and educational resources to maintain and enhance their required skill set.
4. Clinical Governance Framework
4.1. The Open Arms Clinical Governance Framework is illustrated in Figure 1. It includes a broad range of provisions to ensure that Open Arms delivers on its commitment to provide high-quality services to the veteran community.
Figure 1: Open Arms Clinical Governance Framework (adapted from www.bettersafercare.vic.gov.au)
4.2. Leadership and culture
4.3. Client partnerships
4.5. Clinical Practice
4.6. Risk management
5.1. The National Manager:
5.2. The Assistant National Manager:
5.3. The Assistant National Manager National Operations (roles now within the Mental Health and Wellbeing Services Division):
5.4. Open Arms leadership teams:
5.5. Open Arms workers:
6. Parent Policy
7. Subordinate Policies
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