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The core Open Arms business has been significantly impacted in the context of COVID-19 social distancing and potential lockdowns. The ability for Open Arms counsellors to provide face-to-face support to their clients is becoming increasingly limited. Open Arms' current COVID-19 business continuity planning necessitates a rapid response employing innovative approaches to current service delivery platforms. 



Note
titleLatest COVID-19 News

Blog Posts
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time24h
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Info
titleCentre-based Clinician Information

Telehealth for Mental Health Professionals

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nameClinical Videoconferencing in Telehealth.pdf
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nameTelehealth for Mental Health Professionals.pdf
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Treatment for Anxiety and Depression

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nameTreatment for Anxiety and Depression via Clinical Videoconferencing.pdf
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Training Opportunities

DateSession DescriptionPlatform

 

  •  Intensive Group 1 Part 1
Equipment you what you need for quality deliveryZoom Meeting

 

  •  Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  •  Intensive Group 2 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  •  Intensive Group 1 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  •  Intensive Group 2 Part 1
Equipment - what you need for quality deliveryZoom Meeting

 

  •  Intensive Group 1 Part 3
Ethical considerations & risk mitigation
 
Zoom Meeting

 

  •  Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  •  Intensive Group 2 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  •  Intensive Group 1 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  •  Intensive Group 2 Part 3
 Ethical considerations & risk mitigationZoom Meeting



Service Delivery Support


Info
titleVideo Counselling Task Cards
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name20228727E Taskcard B – Creating an Open Arms specific Skype ID - DRAFT.pdf
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name20228743E Taskcard A – Creating an Open Arms Zoom ID - DRAFT.pdf
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name20228740E Taskcard C – Creating an Open Arms Gmail account - DRAFT.pdf
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Info
titleConsent Forms

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nameD9226 0819 FSUR B1.pdf
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nameD9227 0819 FSUR B1.pdf
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nameD9326 0819 FSUR B1.pdf
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LinkLink Description
Gmail Account Registration GuideSupport material for Gmail account registration
Open Arms Website Veterans & Families Counselling 
Policy

<Currently under construction>

This is a specific link to certain policies that are relevant to Open Arms COVID-19 response. 

Skype SupportSupport material for using Skye
VERAClient Management System (CMS) production site
VERA Task CardsThese are quick reference guides for using the Open Arms Client Management System (CMS) called VERA. The material is referenced from the Knowledge Base - VERA confluence space.
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Zoom Video TutorialsSupport for Zoom video tutorials


Info
titleOutreach Program Clinician Information

Latest OPC Newsletter


Training Opportunities

DateSessionDescriptionPlatform

 

  •  Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time provided
 
Zoom Webinar

 

  •  Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar



Professional Support Tools





Feedback and Questions

Please send us any feedback or questions by email to Open Arms Clinical Innovation Team 
















Open Arms Support

Issue TypeContact
VERA issues including access, logon or system questionsClick here to log a service desk ticket or raise a request
Zoom, Skype, or Gmail registration issuesClick to email Open Arms Clinical Innovation Team