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Service Delivery Support

The core Open Arms business has been significantly impacted in the context of COVID-19 social distancing and potential lockdowns. The ability for Open Arms counsellors to provide face-to-face support to their clients is becoming increasingly limited. Open Arms' current COVID-19 business continuity planning necessitates a rapid response employing innovative approaches to current service delivery platforms. 



Latest COVID-19 News

Blog stream

Create a blog post to share news and announcements with your team and company.


Centre-based Clinician Information

Telehealth for Mental Health Professionals

Treatment for Anxiety and Depression



Training Opportunities

DateSession DescriptionPlatform

 

  • Intensive Group 1 Part 1
Equipment you what you need for quality deliveryZoom Meeting

 

  • Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  • Intensive Group 2 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  • Intensive Group 1 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  • Intensive Group 2 Part 1
Equipment - what you need for quality deliveryZoom Meeting

 

  • Intensive Group 1 Part 3
Ethical considerations & risk mitigation
 
Zoom Meeting

 

  • Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

 

  • Intensive Group 2 Part 2
Therapeutic relationship & using different digital modesZoom Meeting

 

  • Intensive Group 1 Part 4
Application - adaptions of your way of working and how to assess for client suitabilityZoom Meeting

 

  • Intensive Group 2 Part 3
 Ethical considerations & risk mitigationZoom Meeting

News & Announcements


Video Counselling Task Cards


Consent Forms






Link ContentLink Description
PolicyThis is a specific link to certain policies that are relevant to Open Arms COVID-19 response. <Under construction>
VERA Task CardsThese are quick reference guides to the Open Arms Client Management System (CMS) called VERA.
Zoom Video TutorialsSupport for Zoom video tutorials
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Skype SupportSupport material for using Skye
Gmail Account Registration GuideSupport material for Gmail account registration
Open Arms Website Veterans & Families Counselling 
VERAClient Management System (CMS) production site

Outreach Program Clinician Information

Latest OPC Newsletter


Training Opportunities

DateSessionDescriptionPlatform

 

  • Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time provided
 
Zoom Webinar

 

  • Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

Professional Support Tools




Feedback and Questions












Open Arms Support

Issue TypeContact
VERA issues including access, logon or system questionsClick here to log a service desk ticket or raise a request
Zoom, Skype, or Gmail registration issuesClick to email Open Arms Clinical Innovation Team
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