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Latest COVID-19 News

Blog stream

Create a blog post to share news and announcements with your team and company.

Open Arms Internal Staff

Work from Home Activities

There may be occasions when a staff member’s ability to carry out their usual work activities is limited under Working From Home (WFH) conditions. On such occasions, the Open Arms -WFH Activities List contains a range of ideas for activities that staff can do. The list is located at TRIM Record Number 20212414E and covers a range of staff roles and tasks. It also contains details about the activities, how to action and where to seek further information. Before engaging in any of the WFH Activities, staff must first seek advice and approval from their line manager.

Managing the psychological impacts of staff in quarantine or home isolation

Open Arms Weekly Work Plan  |  Open Arms Working from Home Agreement

DVA ICT Pandemic Support - User Guide

If you are experiencing a general ICT issue while working from home, please follow the steps outlined below to seek support:

1.  At first instance, call the Services Australia Staff Emergency Information Line on 1800 155 093. If the issue you are experiencing is reported on the IVR as a known issue, please continue to call periodically for updates. If the issue is not known (not reported on the IVR), please go to step 2. 

2.  Access mySupport via the intranet and use the search function to find any relevant articles to assist you in resolving your issue. If there are no relevant articles, please raise a new mySupport request. If your request is not urgent, you can check the status by logging on to mySupport periodically and clicking ‘my requests’.

If your request is urgent / critical to your role, please contact the Incident and Escalation Support team on 02 6298 6424.

Mobile RSA Token - Remote Access Instruction Guides

Training Opportunities

DateSession DescriptionPlatform


  • Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar


  • Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

Online Service Delivery

Open Arms - Online Video Counselling & Support (OVC&S) - Instructions and Guidelines

OVC&S - Setup


OVC&S - Consent Forms


The full suite of Open Arms Consent Forms is available in VERA.

Professional Development Opportunity

Open Arms Webinar: Safe and Ethical Delivery of Counselling Services online

The COVID-19 situation is evolving rapidly and adapting our clinical skills to the online environment is essential so that we can maintain the necessary support for our clients.

To help you feel confident, comfortable and skilled in delivering Open Arms services online, you are invited to participate in a professional development opportunity on Safe and Ethical Online Counselling Delivery.

This free webinar series is a great opportunity for you to gain a better understanding of the practical, ethical and suitability considerations when delivering counselling and support to clients in an online environment.

The training will be delivered over two sessions and is open to all Open Arms staff, Outreach Provider Clinicians and those who collaborate in the delivery of care to our client group.


Part 1 - Monday 6th April from 2.00 pm to 3.00pm AEST   

Part 2 - Monday 20th April 2020 from 2.00pm to 3.00pm AEST


Both sessions will be recorded, and it is highly recommended that you attend both.

You can register for the second webinar at:

After registering, you will receive a confirmation email containing information about joining the webinar.

If you have any questions please get in touch with National Clinical Innovations team at

Useful Links

Quick search for content within documents or items in this space


Link Description

ANZAC Centre - Practitioner Support ServiceThis free, nation-wide service provides expert multidisciplinary support and guidance to health practitioners working with Australian veterans with mental health problems
Coronavirus Disease (COVID-19)DVA intranet page covering HR issues and COVID-19 
DVA Intranet DVA Intranet website page
Gmail Account Registration GuideSupport material for Gmail account registration
ICT – Pandemic ResponseInformation for Open Arms internal staff regarding COVID-19 and ICT 
Open Arms Website Veterans & Families Counselling 

<Currently under construction>

This is a specific link to certain policies that are relevant to Open Arms COVID-19 response. 

Skype SupportSupport material for using Skye
VERAClient Management System (CMS) production site
VERA Task CardsThese are quick reference guides for using the Open Arms Client Management System (CMS) called VERA. The material is referenced from the Knowledge Base - VERA confluence space.
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Zoom Video TutorialsSupport for Zoom video tutorials

Outreach Program Clinician Information

Outreach Program Newsletter

Training Opportunities



  • Webinar Part 1
Training for providing the basics of safe and ethical online counselling delivery - Q&A time provided
Zoom Webinar


  • Webinar Part 2
Training for providing the basics of safe and ethical online counselling delivery - Q&A time providedZoom Webinar

Online Video Counselling & Support - FAQs

Professional Support Tools & Training

Telehealth for Mental Health Professionals

Treatment for Anxiety and Depression

MGH Psychiatry Guide to Mental Health Resources for COVID-19

APS Tips for Coping with COVID-19

Black Dog Institute

Feedback and Questions

We are always trying to improve our service.

Please let us know what we have done well and what we can do to improve this space.

For questions, enquiries and feedback please contact us at Open Arms Innovation

Fact Sheets

Support for Veterans during COVID-19  |  Safe Work Australia - Suspected or confirmed case of COVID-19  |  Information on COVID-19 for Veterans and their families

Open Arms Support

Support TypeContact
For assistance with VERA access, logon or other system supportVERA Help Desk
If you are experiencing issues with Skype or Zoom - please see the troubleshooting tips in the Useful Links section.

If you are still having issues, please contact your Regional Coordinator for further assistance.

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