There may be occasions when a staff member’s ability to carry out their usual work activities is limited under Working From Home (WFH) conditions. On such occasions, the Open Arms -WFH Activities List contains a range of ideas for activities that staff can do. The list is located at TRIM Record Number 20212414E and covers a range of staff roles and tasks. It also contains details about the activities, how to action and where to seek further information. Before engaging in any of the WFH Activities, staff must first seek advice and approval from their line manager.

Managing the psychological impacts of staff in quarantine or home isolation

Open Arms Weekly Work Plan  |  Open Arms Working from Home Agreement

Improving the Security of Online Meetings - a guide for Open Arms Employees

If you are experiencing a general ICT issue while working from home, please follow the steps outlined below to seek support:

1.  At first instance, call the Services Australia Staff Emergency Information Line on 1800 155 093. If the issue you are experiencing is reported on the IVR as a known issue, please continue to call periodically for updates. If the issue is not known (not reported on the IVR), please go to step 2. 

2.  Access mySupport via the intranet and use the search function to find any relevant articles to assist you in resolving your issue. If there are no relevant articles, please raise a new mySupport request. If your request is not urgent, you can check the status by logging on to mySupport periodically and clicking ‘my requests’.

If your request is urgent / critical to your role, please contact the Incident and Escalation Support team on 02 6298 6424.

Mobile RSA Token - Remote Access Instruction Guides

Online Service Delivery


The full suite of Open Arms Consent Forms is available in VERA.

OVC&S - Treatment/Sessions Frequently Asked Questions
Document: as at 24 April 2020

Sensorimotor Psychotherapy from a Distance

Connect 2020: A mental health and suicide prevention webinar series

Open Arms Webinar: Safe and Ethical Delivery of Counselling Services online

** Recorded Webinars & Handouts

Useful Links


Link Description

ANZAC Centre - Practitioner Support ServiceThis free, nation-wide service provides expert multidisciplinary support and guidance to health practitioners working with Australian veterans with mental health problems
Coronavirus Disease (COVID-19)DVA intranet page covering HR issues and COVID-19 
DVA Intranet DVA Intranet website page
Gmail Account Registration GuideSupport material for Gmail account registration
ICT – Pandemic ResponseInformation for Open Arms internal staff regarding COVID-19 and ICT 
Open Arms Website Veterans & Families Counselling 

<Currently under construction>

This is a specific link to certain policies that are relevant to Open Arms COVID-19 response. 

Skype SupportSupport material for using Skye
VERAClient Management System (CMS) production site
VERA Task CardsThese are quick reference guides for using the Open Arms Client Management System (CMS) called VERA. The material is referenced from the Knowledge Base - VERA confluence space.
Zoom Troubleshooting GuideSupport material for troubleshooting issues with Zoom
Zoom Video TutorialsSupport for Zoom video tutorials

Outreach Program Newsletter

Professional Support Tools & Training

Telehealth for Mental Health Professionals

Treatment for Anxiety and Depression

MGH Psychiatry Guide to Mental Health Resources for COVID-19

APS Tips for Coping with COVID-19

Black Dog Institute

Flip the Clinic Digital Mental Healthcare Transcript

APS – psychological services via Telehealth

Feedback and Questions

We are always trying to improve our service.

Please let us know what we have done well and what we can do to improve this space.

For questions, enquiries and feedback please contact us at Open Arms Innovation

Fact Sheets

Support for Veterans during COVID-19  |  Safe Work Australia - Suspected or confirmed case of COVID-19  |  Information on COVID-19 for Veterans and their families

Open Arms Support

Support TypeContact
For assistance with VERA access, logon or other system supportVERA Help Desk
If you are experiencing issues with Skype or Zoom - please see the troubleshooting tips in the Useful Links section.

If you are still having issues, please contact your Regional Coordinator for further assistance.


Office Stretching